Privacy policy
Last updated: March 11, 2026
Newtral respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your information when you visit our website, interact with our services, or purchase products from us.
By accessing or using the Newtral website, you agree to the practices described in this policy.
1. Information We Collect
When you visit our website or place an order, we may collect certain types of information, including:
Personal Information
- Full name
- Email address
- Phone number
- Shipping and billing address
- Payment information
- Order details and purchase history
Device and Technical Information
- IP address
- Browser type
- Device type
- Time zone and location data
- Pages viewed and interaction data
This information helps us provide and improve our services and ensure a secure shopping experience.
2. How We Use Your Information
We use the information we collect to:
- Process and fulfill your orders
- Arrange shipping and delivery
- Communicate with you about purchases or inquiries
- Provide customer support
- Improve our website and services
- Detect and prevent fraud or unauthorized transactions
- Send marketing communications or promotional updates (only if you choose to receive them)
3. Payment Security
Payments made on our website are processed through secure third-party payment providers. Newtral does not store or have direct access to your full credit or debit card details. Payment processors handle this information using industry-standard security measures.
4. Sharing Your Information
We may share your information with trusted third parties only when necessary to operate our business. These may include:
- Payment processing providers
- Shipping and logistics companies
- Website analytics providers
- Marketing and advertising platforms
- Legal authorities when required by law
Newtral does not sell, rent, or trade your personal information to third parties.
5. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to improve your browsing experience. Cookies help us:
- Remember items in your shopping cart
- Understand how visitors use our website
- Improve website performance and functionality
- Provide relevant content and marketing
You can choose to disable cookies through your browser settings; however, some parts of the website may not function properly.
6. Data Security
We take reasonable measures to protect your personal information from unauthorized access, misuse, or disclosure. These measures include secure servers, encryption technologies, and restricted access to personal data within our team.
While we work to protect your information, no online transmission or storage system can be guaranteed to be completely secure.
7. Your Rights
You have the right to:
- Request access to the personal information we hold about you
- Request corrections to inaccurate information
- Request deletion of your personal data
- Unsubscribe from marketing communications at any time
Requests can be made by contacting us using the information below.
8. Third-Party Links
Our website may contain links to external websites or services. Newtral is not responsible for the privacy practices or content of those third-party websites.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be posted on this page with a revised “Last updated” date.
Your continued use of the website after changes are posted indicates your acceptance of the updated policy.
10. Contact Us
If you have any questions about this Privacy Policy or how your information is handled, you can contact us at:
Email: newtral.eg@gmail.com
Instagram: @newtral.eg
Newtral is committed to protecting your privacy and providing a safe and transparent shopping experience.